Privacy Policy
Last Updated: February 15, 2025
Introduction
At BoostNxt, we understand that your privacy isn't just a legal requirement — it's fundamental to building the trust that makes our working relationship possible. This policy explains how we handle your personal information when you use our mobile app support and update services.
We've written this in plain language because privacy policies shouldn't require a law degree to understand. If something isn't clear, please reach out to us directly.
Information We Collect
Information You Provide Directly
When you contact us or use our services, we collect information you choose to share:
- Contact details (name, email, phone number, company information)
- App technical specifications and requirements
- Project details and business objectives
- Communication preferences and support requests
- Payment and billing information for service delivery
Technical Information
To provide effective mobile app support, we collect certain technical data:
- App performance metrics and crash reports
- Device information and operating system details
- Usage patterns and feature interactions
- Network connectivity and loading times
Important: We only collect technical data that directly helps us improve your app's performance. We don't gather unnecessary information or track personal user behavior within your applications.
How We Use Your Information
We use your information for specific, practical purposes related to our services:
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Service Delivery | Contact info, project details, technical specs | Contract Performance |
| Technical Support | App data, device info, error logs | Contract Performance |
| Communication | Contact preferences, project updates | Legitimate Interest |
| Billing & Payment | Financial details, service records | Contract Performance |
We don't use your information for marketing purposes without explicit consent. You won't receive promotional emails unless you specifically opt in.
Information Sharing and Disclosure
Service Providers
We work with trusted third-party providers who help us deliver our services. These include cloud hosting services, payment processors, and specialized development tools. All service providers sign agreements requiring them to protect your information and use it only for the specific services they provide to us.
Legal Requirements
We may disclose information if required by Taiwan law or legal process, including responses to court orders or government requests. We'll notify you of such requests when legally permitted.
Business Transfers
If BoostNxt is involved in a merger, acquisition, or sale of assets, your information may be transferred. We'll provide notice and ensure the receiving party honors this privacy policy.
Data Security
Protecting your information is a daily priority, not just a policy statement. Here's how we secure your data:
- End-to-end encryption for all data transmission
- Secure cloud storage with regular security audits
- Limited access controls — only team members who need specific information can access it
- Regular security training for all staff members
- Automated backup systems with encryption at rest
- Multi-factor authentication for all system access
While we implement strong security measures, no system is completely immune to threats. We continuously monitor and update our security practices to address emerging risks.
Your Rights and Control
Under Taiwan's Personal Data Protection Act and international privacy standards, you have several rights regarding your personal information:
Access and Correction
You can request a copy of the personal information we hold about you and ask us to correct any inaccuracies. We'll provide this information in a readable format within 30 days.
Data Portability
You can request your data in a structured, machine-readable format. This is particularly useful if you're moving to another service provider.
Deletion Requests
You can request deletion of your personal information. We'll honor these requests except where we need to retain information for legal compliance, ongoing service delivery, or legitimate business purposes.
Communication Preferences
You can update your communication preferences anytime. This includes opting out of non-essential emails while maintaining service-related communications.
Data Retention
We retain your information for as long as necessary to provide our services and meet legal obligations:
- Active project data: Retained during project duration plus 2 years for support purposes
- Communication records: Kept for 3 years to maintain service continuity
- Financial records: Retained for 7 years as required by Taiwan tax law
- Technical support data: Deleted after 1 year unless needed for ongoing issues
When retention periods expire, we securely delete or anonymize your information. You can request earlier deletion in most cases.
International Data Transfers
Our primary operations are based in Taiwan, but we may transfer data to other countries where our service providers operate. When we do this, we ensure appropriate safeguards are in place:
- Transfer agreements that require equivalent privacy protection
- Certification under recognized privacy frameworks where applicable
- Regular audits of international service providers
- Encryption during all international data transfers
Cookies and Tracking
Our website uses minimal cookies to improve your experience and provide basic analytics:
- Essential cookies for website functionality and security
- Analytics cookies to understand how our site is used (with your consent)
- Preference cookies to remember your settings
You can control cookie preferences through your browser settings. Disabling non-essential cookies won't affect core website functionality.
Changes to This Policy
We review and update this privacy policy annually or when our practices change significantly. When we make important changes, we'll notify you through:
- Email notifications to active clients
- Prominent notices on our website
- Updates to the "Last Modified" date at the top of this policy
Continued use of our services after policy updates indicates acceptance of the changes. If you disagree with updates, please contact us to discuss your concerns.
Privacy Questions & Requests
Privacy Contact: contact@boostnxt.com
Phone: +886229553638
Address: No. 202號, Zhongshan Rd, Yongkang District, Tainan City, Taiwan 710
We respond to privacy requests within 5 business days and aim to resolve most issues within 30 days.